Frequently Asked Questions

This FAQs is to support students with their use of the site

 1. Why can't I log in?

2. How do I gain access to a course?

3. How do I jump between my courses?

4. How do I get back to the homepage?

5. How do I find course ?

6. Why is there no upload box?

7. Why is my course average so low?


Answers

1. Why can't I log in?

There could be many reasons but the most probable is you have simply forgotton your password, are trying the wrong one or are entering it incorrectly. Some other things to think about include:

• Does your username or password contain a mixture of upper and lower case letters? It should be entered exactly

• Are cookies enabled on your browser

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2. How do I gain access to a course?

Locate or search for the desired course (you can click 'All courses...' in the 'My courses' block) and click on the course name. If your teacher has given you an enrollment key, enter it when prompted, and click Enroll me in this course. Once you are enrolled in a course, it will appear under "My courses" any time that your are logged into that Moodle site

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3. How do I jump between my courses?

'My Courses' menu in the top navigator bar beside help

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4. How do I get back to the homepage?

Use the navigation bar at the top left of the page

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5. How do I find course?

If you are not already enrolled in a course you can search for it by name and description.

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6. Why is there no upload box?

This is either because:

• The assignment has now closed • The assignment is not yet open

• You already uploaded something and the settings prevent resubmissions

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7. Why is my course average so low?

Don't panic! The Moodle gradebook takes into account unmarked and unsubmitted work. In other words, you start with zero and as you progress through the course and complete graded activities the percentage will steadily rise

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Last modified: Thursday, 20 July 2017, 10:04 AM